Kotak Mahindra Bank Personal Loan Customer Care Number 2022

Kotak Mahindra Bank is one of the top private sector banking and financial companies in India. The bank offers a wide range of banking and financial products including personal loans, home loan, car loan, gold loan, etc. Kotak Mahindra Bank personal loan is available between Rs. 50,000 to Rs. 25 lakhs with interest rate starting from 10.99% p.a. To know anything about a personal loan, you can contact the bank using multiple online and offline channels. You can reach the bank via call, SMS, email, chatbot or by visiting any of its branches. 

Kotak Mahindra Bank always strives to provide satisfactory services to its customers with quick resolution of complaints or access to information. The bank offers round-the-clock personalized banking solutions. For any query, complaint and suggestion regarding a personal loan, you can contact the Kotak Mahindra Bank personal loan customer care number 1860-266-2666. 

You can dial the following numbers for your queries related to a personal loan:

Kotak Mahindra Bank personal loan customer numbers city wise.  You can call between 9 a.m. and 7 p.m. from Monday to Saturday.

There are 4 separate levels for grievance redressal mechanism at Kotak Mahindra Bank

Level 1:

You can reach the customer care department of Kotak Mahindra Bank through any of the following modes of communication:

• Dial 1860-266-2666 to raise a request
• Go to the ‘Contact Us’ section at the bottom of the official website of Kotak Mahindra Bank to raise a concern.
• You can also write an email at service.bank@kotak.com. 
• Visit the nearest branch of the bank.
• Write to Kotak Mahindra Bank at P.O. Box: 16344, Mumbai- 400013. 
• 

Level 2:

If you have not received any response within 7 working days or you are not satisfied with the response from level 1, you can try one of the following options:

• Write an email to the Service Assurance Centre using the online form on the bank’s website. 
• Download the grievance form from the Kotak Mahindra Official website. Fill it out and submit it at your nearest bank branch. 
• 

Level 3:

If you are not satisfied with level 2 response within 5 days, you can send an email to the bank’s Nodal Officer vail Kotak Mahindra Bank’s official website. 

Level 4:

If you are not satisfied with the response provided at Level within 5 working days, you can escalate the issue to the Principal Nodal Officer of Kotak Mahindra Bank by filling out an online form at Level 4. 

Note: In case your grievance is not resolved at the bank level within a month, you can write to the Banking Ombudsman

For any complaint, queries and grievances related to personal loans, NRI customers can get in touch with Kotak Mahindra Bank’s customer care team. 

Customer care numbers for NRI customers

Kotak Mahindra Bank has a dedicated customer care helpline toll-free number, 1860 266 2666. You can dial the round-the-clock to get in touch with the customer service team for any queries related to personal loans.

Query/ complaint via post

You can also write a letter to the registered office and customer care center of Kotak Mahindra Bank for complaints related to a personal loans. The addresses are as below:

Registered office

27 BKC, C 27, G Block,

Bandra Kurla Complex,

Bandra (E), Mumbai – 400051

Customer service center

Kotak Mahindra Bank Ltd.,

P.O. Box: 16344,

Mumbai - 400013

• Personal loan for unforeseen expenses
• Flexible loan amount between Rs. 50,000 to Rs. 25 lakhs
• Instant loan for a variety of purposes - vacation, home repair, higher education, wedding
• Lower interest rates starting from 10.75% p.a.
• Personal loan disbursal in just 3 seconds