Description
Citibank offers an urgent personal loan to fulfil a wide range of financial needs. Customers can apply for up to Rs. 30 lakh personal loan with minimal documentation. Eligible applicants can get the Personal loan within 48 hours of application. If you have any questions, Citibank customer care services can be accessed through various modes.
Citibank Personal Loan Customer Care Number
Citibank has a dedicated customer care facility called Citiphone. This facility is available 24x7 for customers across the country.
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24x7 Citiphone numbers* |
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Indian customers |
1860 210 2484 (Local call charges apply) |
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Customers from outside of India |
+91 22 4955 2484 |
* For loans this facility will be available from 9 am to 7 pm (Monday to Saturday) except on national holidays. For emergency services, the facility is available 24x7.
Citibank Branches and Phone Numbers City Wise
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Ahmedabad |
Kalapurnam, Near Municipal Market, CG Road, Ahmedabad - 380 009 |
079-40015740 |
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Aurangabad |
Saraswati Sankul, Opposite S.B. Bus Stop, Aurangapura, Aurangabad - 431 001 |
0240 – 6659009 |
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Bengaluru |
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Chandigarh |
SCO 4-5, Sector 8 C, Madhya Marg, Chandigarh - 160 009 |
0172-6650900 |
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Chennai |
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Coimbatore |
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0422-4237305 |
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Delhi |
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Faridabad |
24-27, Lower Ground Floor, Crown Ansal Plaza, Sector 15A, Mathura Road, Faridabad - 121 007 |
0129-4182250 |
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Gurgaon |
Ground Floor, DLF Square, M Block, Jacaranda Marg, DLF City, Phase II, Gurgaon - 122 002 |
0124-4893918 |
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Hyderabad |
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Jaipur |
Bhagwati Bhawan, Ground Floor, Government Hostel Crossing, M I Road, Jaipur - 302 001 |
0141-4053302 / 0141-4053300 |
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Kochi |
38/1581 Ravis Arcade, Padma Junction, M G Road, Ernakulam, Kochi - 682 035 |
0484-4196500 |
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Kolkata |
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Lucknow |
17/1, Ashok Marg, Ground Floor, Lucknow - 226 001 |
0522 – 4031217 |
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Mumbai |
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Nagpur |
Nexus Point, Shop No. 1, Opp. Vidhan Bhawan, Civil Lines, Nagpur - 440 001 |
0712-662-3101 |
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Nasik |
Rushiraj Presidency, Opp. Bhosala Military School, 52, 53, D'Souza Colony, College Road, Nasik - 422 005, |
0253-6647007 |
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Noida |
Som Datt Tower, K-2, Sector-18, Noida 201301 |
0120 - 4396530 |
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Pune |
Ground Floor, Onyx Tower, 37/3 Ghorpadi, Nr. Westin Hotel, North Koregaon Park Main Road, Pune - 411 001 |
020-66064200 |
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Surat |
14 Adarsh Society, Opp. Kakadia Complex, Ghod Dod Road, Surat - 395 007 |
0261-4082707 |
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Vadodara |
Pelican Opp. Race Course Tower, Gotri Road, Vadodara - 390 007 |
0265-6639210 |
Citibank Personal Loan Virtual Assistant
Citibank has an online platform that has a collection of all the frequently asked questions (FAQs). Customers can get online answers to all their queries related to Citibank products using this portal. Customers just need to type their question in the search box or choose a question from the list. If you are not able to find the right answer, you can make use of ASK CITI chatbot on the main page of the website. Log in to Citibank internet banking and start asking questions related to Citibank personal loan.
Citibank Grievance Redressal
The process of handing concerns regarding personal loans is divided into five levels as under:
Level 1: Regular Access Channels
You can reach Citibank on different touchpoints – customer care number, Citibank Live Chat, email, Citibank online portal, etc.
Level 2: Customer Care Head
If you have not received an appropriate response within 2 working days or not satisfied with the response, you can write to Citibank Head customer care at head.customercare@citi.com.
Level 3: Grievance Redressal Officer (Principal Nodal Officer)
If you have not received a satisfactory response from the Head Customer Care, you can write a letter to the Principal Nodal Officer (PNO) via post to:
Principal Nodal Officer,
Mr. M. Dhananjayan,
Citibank N.A. ., Mail Room,
ACROPOLIS, 9th Floor,
New Door No.148 (Old No.68),
Dr. Radhakrishnan Salai, Mylapore,
Chennai – 600 004.
You can also call on 1800 266 2400 (Toll Free number) / 022-4955-2400 between 10:00 AM and 6:00 PM IST (Monday to Saturday) except on national holidays.
Level 4: Citibank Senior Management
If your query has not been resolved by the previous entities, you can directly write to the senior management of the Citibank i.e. Citibank Head Personal Loans.
Level 5: Banking Ombudsman Scheme
In case you don’t receive any response within 30 days from the date you started your complaint, or you are not satisfied with the response you have, you can write to the banking Ombudsman for an independent review. The Reserve Bank of India (RBI) appoints the Banking Ombudsman to ensure you have satisfactory answers to your complaints if a bank or its representatives are not able to resolve the problem.
➤ FAQs
Ques. Whom can I approach if I am dissatisfied with the response from head customer care?
If you are not satisfied with response received from Head Customer Care, you can write a letter to the Principal Nodal Officer (PNO) via post to: Principal Nodal Officer, Mr. M. Dhananjayan, Citibank N.A. ., Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai – 600 004.
Ques. Are charges applicable on calling the customer care team of Citibank?
Yes, local call charges will be applicable.
Ques. If I activate DND (Do Not Disturb) service on my number, will the customer care team be able to contact me about my personal loan?
They won’t be able to call you, but the customer support team can contact you through other modes of communication – SMS, email, etc.
Ques. What is Citibank personal loan interest rate?
Citibank personal loan interest rates range from 9.99% up to 16.49% p.a.